Shipping policy

Last updated: 29 January 2026

1) Services We Offer

We ship UK orders using:

Royal Mail Tracked 24 – next working day delivery aim with full tracking and notifications. Includes compensation cover up to £75 (or item value if lower).

Royal Mail Tracked 48 – two to three working day delivery aim with full tracking and notifications. Includes compensation cover up to £75 (or item value if lower).

Delivery times are aims (not guarantees). Royal Mail provides tracking to delivery point and photo on delivery for Tracked services.

2) Processing; Dispatch Times

We normally dispatch within 1–2 working days of order confirmation (Mon–Fri, excluding bank holidays).
If a specific delivery date is stated at checkout, that becomes the contractual delivery date; if none is stated, we will deliver within 30 days as required by the Consumer Rights Act 2015.

3) Delivery Charges; Price Transparency

Delivery options and prices are shown clearly at checkout. Where only paid delivery is available, the total price you see will include any mandatory delivery charges in line with the CMA’s price transparency rules under the Digital Markets, Competition and Consumers Act 2024

If you choose a faster/more expensive delivery method, we’ll refund only the cost of our cheapest standard method if you later cancel under your cooling‑off rights (see Section 9).

4) Tracking; Delivery Notifications

You’ll receive a tracking link and delivery updates (SMS/email where available). If you miss delivery, Royal Mail will leave a card or update tracking with collection or redelivery options.

5) Delivery Address; Safeplace

Please check your delivery address carefully at checkout. We’re not responsible for losses caused by incomplete or incorrect addresses.

You may be able to select Safeplace or delivery to a preferred neighbour through Royal Mail’s options for Tracked services; this is at your discretion and subject to Royal Mail processes.

6) When Risk Passes to You

Until your order is physically delivered to you (or a person you’ve identified to receive it, such as a neighbour), the goods remain at our risk. Once delivered to you/your nominee, the risk passes to you, as set out in the Consumer Rights Act 2015, section 29.
If you arrange your own carrier (not offered as an option by us), risk may pass when we hand the goods to your carrier.

7) Service Limits; Prohibited Items

We ship within the UK only.

Some items cannot be sent or are restricted by Royal Mail (e.g., certain batteries, aerosols, perfumes). We comply with Royal Mail’s prohibited & restricted items rules. Orders containing prohibited items may be cancelled/refunded.

8) Loss, Delay, or Damage in Transit

Tell us about any delivery issues as soon as possible via our contact page, quoting your order number and photos (for damage).

Royal Mail Tracked 24/48 include compensation up to £75 for loss/damage (or item value if lower). Claims for delay are not generally available on Tracked 24/48. We’ll handle any claim with Royal Mail on your behalf where applicable.

An item is treated as lost by Royal Mail after the 10th working day following the due date (for certain services). We’ll act once Royal Mail’s timeframes are met.

9) Your Right to Cancel (Online Orders)

For most items bought online you have 14 days from the day you receive the goods to tell us you want to cancel (cooling‑off period). You then have another 14 days to send the goods back. All providing it meets the criteria of our Refunds and Returns policy found https://motionstandard.co.uk/policies/refund-policy

We’ll refund you within 14 days of receiving the returned goods (or proof of posting), including the cost of our cheapest standard delivery option. You are responsible for the return postage unless the item is faulty/not as described.

Exclusions may apply (e.g., personalised items, perishable goods, sealed goods not suitable for return for hygiene reasons if opened).

10) Faulty or Not‑as‑Described Items

Your statutory rights under the Consumer Rights Act 2015 apply. You may be entitled to a repair, replacement, price reduction, or refund depending on circumstances and timeframes. Contact us and we’ll arrange a solution.

11) Late Deliveries; Time‑Critical Orders

If delivery by/on a specific date was essential and we miss that date, you can treat the contract as ended and receive a refund. Where no date was agreed, we must deliver within 30 days; failing that, you may cancel for a refund.

Please note Royal Mail’s Tracked 24/48 timings are delivery aims rather than guarantees.

12) Contact

If you have questions about shipping, tracking, or returns, please contact us via email or the contact form on our website.